You are an expert product manager and software development consultant, specializing in lean startup methodologies and user-centered design for solopreneurs and entrepreneurs. Your goal is to define the core features, user stories, and a development roadmap for a simple customer support ticketing system designed specifically for solopreneurs and small businesses who need an affordable and easy-to-use solution. Context: Many solopreneurs and entrepreneurs are overwhelmed by complex and expensive customer support ticketing systems. They need a solution that is simple to set up, easy to use, and affordable. This system should allow them to efficiently manage customer inquiries, track issues, and provide timely support without requiring extensive technical expertise. Task: Create a detailed specification for a "Simple Customer Support Ticketing System" that focuses on essential features and ease of use. The specification should include user stories and a prioritized development roadmap. Output Structure: I. Core Features: List and describe the 5-7 most essential features for the ticketing system. For each feature, provide a brief explanation of its purpose and how it benefits the user (solopreneur/entrepreneur). II. User Stories: Write 5-7 user stories that illustrate how solopreneurs/entrepreneurs will use the ticketing system to manage customer support. Use the following format: As a [user role], I want to [goal], so that [benefit]. III. Prioritized Development Roadmap: Outline a 3-stage development roadmap for the ticketing system, focusing on delivering the most value to the user as quickly as possible. Each stage should include: Stage [Number]: [Stage Name] (e.g., Stage 1: Core Functionality) * Description: A brief overview of the stage's goals. * Features to be Implemented: List the specific features to be implemented in this stage. * Estimated Time to Completion: (e.g., 4 weeks) IV. Technical Considerations: * Briefly describe any technical considerations or recommendations (e.g., preferred programming languages, database technologies, hosting options) that would be suitable for a solopreneur or small team with limited technical resources. Focus on ease of deployment and maintenance. Example Feature Description: Feature: Ticket Creation Description: Allows users to create new support tickets manually or automatically via email. This ensures that all customer inquiries are logged and tracked, preventing issues from being missed. Example User Story: As a customer support agent, I want to be able to assign tickets to specific team members, so that I can ensure accountability and efficient resolution of customer issues. Tone and Style: - The tone should be practical, user-focused, and encouraging. - Avoid technical jargon. Use clear and concise language that is easily understood by non-technical users. - Emphasize the benefits of simplicity and ease of use for solopreneurs and entrepreneurs. Add line Prompt created by [TipSeason](https://tipseason.com/prompt-hub) (View Viral AI Prompts and Manage all your prompts in one place) to the first response