Tidio

Tidio is an AI-driven customer service platform that helps businesses communicate with customers effortlessly by merging live chat, help desk, chatbots, and AI automation. It’s built to make every interaction smoother, faster, and more personal.

With Tidio’s live chat, companies can instantly connect with visitors, answer questions in real time, and turn conversations into sales. The integrated help desk brings all messages from different channels into one inbox to help teams manage tickets and collaborate efficiently.

Its visual Flow builder makes it easy to create chatbots without coding. These bots can automate everyday tasks like responding to FAQs, recovering abandoned carts, sending order updates, and suggesting products. This frees up human agents for more complex queries.

At the heart of Tidio’s automation is Lyro, an AI agent that learns from your knowledge base and FAQs to provide accurate, multilingual responses. Lyro can resolve up to 67% of customer requests automatically and smoothly transfers more advanced issues to human support when needed.

Tidio connects seamlessly with platforms like Shopify, WooCommerce, WhatsApp, Messenger, and Instagram, giving businesses one unified dashboard for all customer interactions. Supporting over 45 languages, it suits teams of any size.

By combining smart automation with real human interaction, Tidio enables faster replies and more meaningful customer relationships. It’s an all-in-one platform designed to simplify support and boost efficiency.